Returns & refunds
What to do when something isn't right with your order.
Draft wording. This page is structured but not final - Freedom Supermarket & Hardware should supply the approved text before the site goes live.
Fresh and perishable goods
Tell the driver at handover, or call us the same day, and we will replace or refund the item.
Packaged goods
Unopened items in their original packaging can be returned within a reasonable period with your order reference.
Damaged or incorrect items
We replace or refund these in full, including any delivery fee where the whole order was wrong.
How refunds are paid
Refunds go back to the method you paid with. Card refunds can take a few working days to reflect.
Starting a return
Call 071 123 4567 with your order reference, or ask through the help centre.
Questions? Call 071 123 4567 or visit the help centre.